Contact T20Sports Fantasy
Contact T20Sports Fantasy: email, phone, live chat, postal address. Phone 1800-123-T20SF, [email protected].
Contact Channels
[email protected] - replied within 4 business hours. For KYC/PAN: [email protected]. For disputes: [email protected]. For media: [email protected]
Phone
1800-123-T20SF (TOLL-FREE, India only). 9am to 9pm IST, all 7 days. IVR for tier-1, agent for complex issues.
Postal Address
T20Sports Authority Private Limited, Plot 14, Indiranagar 100ft Road, Bengaluru 560038, Karnataka, India.
Live Chat
For fastest response, use live chat inside the app or website. Average response time: 2 minutes during business hours (10am-10pm IST), 8 minutes off-hours.
Response SLAs
T20Sports Authority maintains a multi-channel support strategy to handle 80,000+ support interactions per month. Phone and WhatsApp are best for urgent account issues - locked accounts, withdrawal disputes, KYC document rejections that block paid contests. Email is best for compliance matters, regulator questions, and detailed case files with attachments. Live chat is best for general questions, contest clarifications, and quick clarifications on rules. Postal address is for legal correspondence, formal complaints, and any communication that requires paper trail or registered post.
Our 80-seat support operation in Bengaluru runs three shifts covering 24-hour windows: morning shift handles South Indian player queries, evening shift handles pan-India cricket traffic, and the night shift handles late contests and international T20 matches. Every support interaction generates a CSAT survey; our rolling 90-day average is 4.4 out of 5. The bot assistant handles 62% of inbound chats and escalates complex queries to human agents with full context attached so you never have to repeat yourself.
For media inquiries (interview requests, press releases, partnership announcements), email [email protected] and we will route to the right communications lead. For investor relations (Series B inquiries, cap table questions, board observer slots), email [email protected]. For regulator communications (FIFS inquiries, state compliance questions), email [email protected]. These non-support mailboxes are staffed Monday through Friday and respond within 1-2 business days.
If you are reporting a fraud, scam, or phishing site impersonating T20Sports Fantasy, email [email protected] with the URL, screenshots, and any communication you received. Our brand enforcement team has removed 84 impersonator domains in 2025 alone and typically escalates new reports to registrars within 24 hours. Players who lost money to phishing should also file a cybercrime complaint at cybercrime.gov.in and contact their bank for chargeback - we will cooperate fully with any bank fraud investigation.
T20Sports Authority maintains a multi-channel support strategy to handle 80K+ support interactions per month. Phone and WhatsApp are best for urgent account issues (locked accounts, withdrawal disputes). Email is best for KYC document review and compliance matters. Live chat is best for general questions and contest issues. Postal address is for legal correspondence and formal communication that requires paper trail.
For media inquiries (interview requests, press releases, partnership announcements), email [email protected]. For investor relations (Series B inquiries, cap table questions), email [email protected]. For regulator communications (FIFS, state compliance), email [email protected]. Response times for non-support emails: 1-2 business days typically.
Stay in control of your T20 play
Set deposit limits, take cooling-off breaks, or self-exclude from contests. Fantasy contests should be entertainment, not financial pressure.
- 📞 iCall Helpline: 9152987821
- 📞 Gamblers Anonymous India: +91 22 2808 0412
- ⏱️ Deposit limit: Settings > Limits
- 🚫 Self-exclusion: 7d / 30d / 6mo / permanent
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Contact Channels
Reach us across every channel — phone, email, chat, social
Customer support is reachable 7 days a week, including match days. Phone support hours: 9am-1am IST daily. Email response time: under 4 hours for account queries, under 8 hours for KYC and financial queries. In-app chat: instant during match hours (12pm-1am IST), 5-minute response during off-hours. Twitter and Instagram: monitored 9am-11pm IST, expect reply within 30 minutes. Our office address is published below for written correspondence, complaint escalation, and Right to Information requests. We aim to resolve 90% of queries on first contact.
Phone support and what to expect
Toll-free number: 1800-XXX-XXXX (8am-1am IST). Average wait time in Q1 2026: 38 seconds during peak match hours. Common reasons to call: deposit reversal, withdrawal stuck, account locked, KYC issue, contest dispute. Calls are recorded for training and dispute resolution — call recordings deleted after 90 days unless a dispute is open. Multilingual support: Hindi, Tamil, Telugu, Bengali, Marathi, English.
Email and ticket escalation
Email: [email protected] (auto-creates ticket #). For KYC: [email protected]. For withdrawals and finance: [email protected]. For responsible play and self-exclusion: [email protected]. For privacy and data requests: [email protected]. Response SLA: 4 hours (account), 8 hours (KYC, finance), 24 hours (privacy request).
In-app chat and WhatsApp
In-app chat (bottom-right corner of the app): 5-second connection during match hours. Common intents route automatically (deposit, withdraw, KYC) and you can type a free-form question anytime. WhatsApp: +91-XXXX-XXXX-XX, business-verified, supports voice notes. WhatsApp is for quick queries only — KYC and financial data must be sent via the secure in-app flow for compliance.
Office address and grievance officer
Registered office: T20Sports Fantasy Pvt Ltd, [address], Bengaluru, Karnataka 560001. Grievance officer: [email protected] (response within 7 working days per IT Rules 2021). For unresolved disputes, escalate to the Online Dispute Resolution platform of the Department of Consumer Affairs at consumerhelpline.gov.in.
Pre-Toss Prep
Pull the latest squad update 60 minutes before the toss. Confirm playing XI, watch impact-player designation, lock your selections before the deadline.
In-Match Adjust
Substitutions are locked at toss. After that, only your captain multiplier moves — every run, wicket, and catch updates instantly on the live feed.
Post-Match Review
Check the points statement within 9 minutes of the final ball. Disputes must be raised within 24 hours through customer care with the match-ID reference.
T20 Authority Communication
Match-day response times, weekly editorial digests, and how to reach us
Match-day coverage runs 12pm to 1am IST — peak fantasy entry window. Our chat and phone teams are doubled during this window to keep response time under 1 minute. Off-peak (1am to 12pm IST), chat has 5-minute SLA and phone transfers to voicemail with same-day callback. Email response is 4 hours for account queries, 8 hours for KYC/finance. Weekly editorial digest emails go out every Monday morning — recap of the week's T20 matches, captain pick results, and the upcoming week's preview.
WhatsApp business verification
Our WhatsApp is officially verified with the green tick badge. WhatsApp Business API supports voice notes for the hearing-impaired and text in 7 Indian languages. We never initiate KYC or payment conversations via WhatsApp — those must happen in-app for compliance. WhatsApp is for queries only; never share your OTP, password, or PIN with anyone claiming to be from our team.
Office and registered address
T20Sports Fantasy Pvt Ltd, registered office in Bengaluru, Karnataka. CIN number published on the disclosure page. GSTIN available on the wallet for tax-credit purposes. Our office is open for in-person visits only by appointment for KYC exception handling — book at least 7 working days in advance via the email below. Visitor ID and PAN required.
T20 Authority Communication
Match-day response times and weekly editorial digests
Match-day coverage runs 12pm to 1am IST — peak fantasy entry window. Our chat and phone teams are doubled during this window to keep response time under 1 minute. Off-peak (1am to 12pm IST), chat has 5-minute SLA and phone transfers to voicemail with same-day callback. Email response is 4 hours for account queries, 8 hours for KYC/finance. Weekly editorial digest emails go out every Monday morning — recap of the week's T20 matches, captain pick results, and the upcoming week's preview.
WhatsApp business verification
Our WhatsApp is officially verified with the green tick badge. WhatsApp Business API supports voice notes for the hearing-impaired and text in 7 Indian languages. We never initiate KYC or payment conversations via WhatsApp — those must happen in-app for compliance. WhatsApp is for queries only; never share your OTP, password, or PIN with anyone claiming to be from our team.
Office and registered address
T20Sports Fantasy Pvt Ltd, registered office in Bengaluru, Karnataka. CIN number published on the disclosure page. GSTIN available on the wallet for tax-credit purposes. Our office is open for in-person visits only by appointment for KYC exception handling — book at least 7 working days in advance via the email below. Visitor ID and PAN required.